It Technical Support Specialist

PURPOSE OF THE JOB Provides technical assistance and support related to the Bank's computer systems via phone, in person, or ticketing system. MAIN DUTIES OF THE JOB Install and configure appropriate software and functions according to specifications. Assembles and installs PC hardware, investigates, and resolves routing hardware and communication problems. Provide field support on issues that cannot be resolved remotely. Perform troubleshooting to diagnose and resolve problems. Ensures security and privacy of networks and computer systems. Performs other duties as assigned On-call support is required for after hours and weekends and will be placed in an on-call rotation. (Every 3rd Week) Required to travel to other branch locations to onsite assist WHAT WILL YOU NEED TO SUCCEED Associate degree in Computer Science or relevant field preferred. A+, Network+, or Microsoft Certified IT Professional preferred. 3 Years of relative experience. Working Knowledge of Networks and Network Protocols like (TCP/IP). Solid knowledge of electronic hardware to include computers, network devices, phones, and computer peripherals. Knowledge of computer security and privacy principles. Effective problem-solving skills. Excellent writing and oral communication skills. Exceptional organization skills and attention to detail. Communicate and interact with members of cross-functional teams. Use available resources to research for root causes and/or resolutions. Ability to work in a fast-paced, demanding environment.

Skills

Technical support, Customer service, Support, Troubleshooting, Help desk support, Active directory, Office 365, Application support, Phone support, Service desk, Help desk, Hardware, install, Desktop, fiserv, Customer support

Top Skills Details

Technical support,Customer service,Support,Troubleshooting,Help desk support,Active directory,Office 365,Application support,Phone support,Service desk,Help desk,Hardware,install

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.