nService Desk Technician
Role details
Job location
Tech stack
Requirements
- 2 - 4 years of related IT support experience\n
- Ability to obtain DoD 8570.1 certification IAT Level II (CompTIA Security+)\n
- Strong technical problem-solving skills \n
- Strong written, spoken, analytical, and interpersonal skills\n
- Customer service experience\n
- Ability to make decisions that have moderate impact on immediate work unit\n
- Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality\n
- Ability to organize, prioritize and allocate workload for optimum efficiency\n
- US Citizenship with DoD Secret security clearance (Active)\n
- May require moderate physical effort, involving standing, sitting and use of hands while performing duties, carrying or lifting up to 45 pounds\n
- Working environment is usually indoors, moderately quiet, reasonably clean, well-lighted and well-ventilated, moderate physical hazards may exist\n, * 5 - 7 years of related IT experience\n
- Active CompTIA A+ certification\n
- Active CompTIA Security+ certification\n
Benefits & conditions
- Conducting data transfers between different security levels (e.g., unclassified to classified).\n
- Using authorized procedures and tools to sanitize and review data before transfer.\n \n
- Security Compliance: \n \n
- Ensuring compliance with relevant security policies and regulations (e.g., DoD 8570.1, Risk Management Framework).\n
- Maintaining accurate records and logs of all data transfer activities.\n
- Working closely with Information System Security Managers/Officers (ISSMs/ISSOs)\n \n
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Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community\n
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Interact daily with IT Leadership and customers; interaction normally involves exchange or presentation of information via the phone, email, or face-to-face communication\n
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Interact well with peers, end users, and external support organizations in a professional and courteous manner\n
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Be comfortable working in a fast-paced semi-virtual environment\n
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Periodically provide after-hours support to ensure complete problem resolutions and project successes\n, n \nSARA offers a competitive benefits package to include:\n \n \n \n
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Medical, dental, vision, disability and life insurance; and other supplemental programs\n
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A generous PTO program (vacation, sick, holiday)\n
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Tuition & certification reimbursement\n
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Flexible work schedules\n
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Discretionary Employee bonuses\n
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401(k) match/profit sharing\n
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Employee Stock Ownership Plan (ESOP)\n
\n Pay Range: \n \n Salary at SARA is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $32 -$46 (hourly USD). The estimate displayed represents the typical salary range for this position and is just one component of SARA's total compensation package for employees. Positions are on-site, unless indicated otherwise.\n \n SARA is an equal employment opportunity employer.\n \n PI283910087", "hiringOrganization": {"@type": "Organization", "name": "SARA"}, "jobLocation": {"address": {"addressCountry": "United States", "streetAddress": "Not specified", "@type": "PostalAddress", "postalCode": "Not specified", "addressLocality": "Cypress", "addressRegion": "California - CA"}, "@type": "Place"}, "industry": "", "identifier": {"@type": "PropertyValue", "name": "SARA", "value": "283910087"}, "baseSalary": {"@type": "MonetaryAmount", "currency": "USD", "value": {"@type": "QuantitativeValue", "value": "Competitive", "unitText"
