Software Engineer, Guest & Host

The Software Engineer, Guest & Host will play a key role in developing backend systems that enhance customer support for the community of guests and hosts. This position contributes directly to critical initiatives involving conversational AI and automation platforms that support service scalability and efficiency. The role is central to improving customer experience by collaborating with cross-functional teams and driving success metrics such as customer satisfaction and resolution times.

3. Responsibilities:

• Develop and maintain backend systems for conversational AI and automation platforms

• Automate provisioning for internal human and AI agents

• Collaborate with AI, machine learning, product, data science, and operations teams

• Support organization-wide initiatives by aligning team capabilities and integrating dependencies

• Participate in the full software development lifecycle including design, implementation, testing, and deployment

• Conduct code and design reviews to maintain technical quality

• Minimum 3 years of experience in software development focused on backend and service-oriented architectures

• Expertise in workflow optimization and scalable, flexible backend system design

• Strong technical skills in building resilient and efficient backend systems

• Effective collaboration and communication skills across teams

• Familiarity with agile development practices and system optimization

• Bachelor's, Master's, or Ph.D. in Computer Science or related field, or equivalent practical experience

5. Pay Range and Compensation Package:

• Pay range $165,000-$180,000 USD

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

The organization operates in the global hospitality industry, facilitating a platform where millions of hosts offer unique stays and experiences to guests worldwide. It addresses the challenge of connecting travelers with authentic local communities by providing access to a vast network of accommodations and experiences across nearly every country. The platform supports a large-scale community with over 5 million hosts and 2 billion guest arrivals, enabling meaningful connections through travel.