Vulnerability and Patch Management Engineer - Service Now

• Experience in vulnerability remediation, patch and configuration management, and operational security engineering in fast-paced environments.
• Strong troubleshooting and hands-on remediation skills, including patching, configuration changes, validation and verification, and evidence collection.
• Demonstrated high skill in ServiceNow Vulnerability Response (VR), including vulnerability groups and items, routing and assignment, SLA and aging management, evidence capture, exception and risk acceptance workflows, and audit-ready closure.
• Clear, concise communicator (written and verbal) with demonstrated ability to set expectations, influence without authority, and coordinate across multiple IT teams in a matrixed environment.
• Experience with vulnerability scanning and exposure management tools (e.g., Rapid7, Wiz) and reporting/analytics (e.g., Power BI); ability to translate data into action.
• Demonstrated ability to operate as a self-starter with minimal oversight, manage multiple workstreams, set expectations, and drive remediation to closure.
• Experience in the financial services industry with proven regulatory and compliance discipline.
• Strong analytical skills with the ability to translate vulnerability data into remediation plans, operational metrics, and risk-based communication.

Tool & Platform Competencies should include:

Microsoft Configuration Manager (MCM/MECM/SCCM)

ServiceNow

Intune

Power BI

PowerShell

Windows OS

Active Directory (AD)

Azure

PatchMyPC

Rapid7

Entra ID

SharePoint

Confluence