Anticipated Technology Support Specialist

Richmond Middle School anticipates needing a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled.

Benefits for this position can be found in the Administrative Support Standard Benefits., In addition to complying with all SAU70 District policies and building/department rules, procedures, practices, and objectives, the following functions are considered essential to this position: Technical Support & Training

• Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
• Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
• Develop user-facing documentation and self-serve resources for common technical issues.
• Provide occasional after-hours A/V and computing support for public events and board meetings.

Systems & Hardware Management

• Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
• Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
• Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
• Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
• Assign and manage student and staff account roles and permissions.

Infrastructure & Operations

• Monitor infrastructure to ensure system reliability, performance, and security.
• Assist with the organization and safety of tech department facilities and workspaces.
• Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
• Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
• Other duties as assigned

This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.

Evaluation:

Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator

• Minimum of an Associates Degree preferred
• 3-5 years of relevant experience

Technical Knowledge & Skills

• Operating Systems: Intermediate to advanced proficiency in macOS and ChromeOS.
• Systems & Workflow: Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
• Device Management: Experience with MDM systems (Google Admin, Mosyle) preferred.
• Networking: Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.
• Instructional Tech: Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
• Administrative: Experience with Active Directory, backup/restore technologies, and website content management.

Professional Competencies

• Customer Service: Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community.
• Adaptability: A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently.
• Discretion: Strict adherence to confidentiality protocols at all times., 1. Effectively exchange and receive information and instructions, and respond to inquiries;

1. Communicate with others;

2. Observe students and staff to ensure safety

This is a year round position with an hourly range of $28.26 to $32.60 depending on education and experience., (Not, Rarely, Occasionally, or Frequently Required)

1. Lift up to 10 lbs: Frequently required
2. Lift 11 to 25 lbs: Frequently required
3. Lift 25 to 50 lbs: Occasionally required
4. Lift over 50 lbs: Occasionally required
5. Carry up to 10 lbs: Frequently required
6. Carry 11 to 25 lbs: Frequently required
7. Carry 26 to 50 lbs: Frequently required
8. Carry over 50 lbs: Occasionally required
9. Reach above shoulder height: Frequently required
10. Reach at shoulder height: Frequently required
11. Reach below shoulder height: Frequently required
12. Push/Pull: Frequently required

Hand Manipulation:

(Not, Rarely, Occasionally, or Frequently Required)

1. Keyboarding:

Frequently required

2. Gross Manipulation:

Frequently required

3. Fine Manipulation:

Frequently required

Other Physical Consideration:

(Not, Rarely, Occasionally, or Frequently Required)

1. Twisting: Frequently required
2. Bending: Frequently required
3. Crawling: Occasionally required
4. Squatting: Frequently required
5. Kneeling: Frequently required
6. Crouching: Frequently required
7. Climbing: Frequently required
8. Balancing: Frequently required