Salesforce Consultant

The Salesforce Consultant will resolve post-go-live technical requests, manage escalations, deliver configuration updates, and improve customer outcomes while working collaboratively in a remote team environment. The summary above was generated by AI

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization., * Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.

• Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
• Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
• Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
• Translate customer needs into defined technical requirements and solution designs.
• Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
• Maintain documentation and best practices to support recurring or common post-go-live needs.
• Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
• Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

• 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
• Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
• Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
• Experience with managing multiple concurrent requests from live customers.
• Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
• Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
• Ability to translate business requirements into scalable and maintainable solutions.
• Comfortable working in a fast-paced startup environment with evolving priorities.
• Salesforce certifications such as Sales Cloud Consultant, Business Analyst.

Nice-to-have Skills

• Experience in healthcare, credentialing, or related regulated industries.
• Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
• Salesforce certifications such as Sales Cloud Consultant, Business Analyst,
• Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud).