Help Desk Specialist

Our client is seeking a polished and service-oriented Help Desk Specialist who thrives in a high-touch, fast-paced professional environment. This individual will serve as the first line of technical support, delivering responsive, white-glove service to a team of high-performing professionals with varying levels of technical proficiency. The ideal candidate is adaptable, detail-oriented, and confident communicating with stakeholders while maintaining a calm, solutions-focused approach.

This role is on-site in Portland, Oregon.

Help Desk Specialist Responsibilities

• Provide Tier 1 technical support across Microsoft 365, phone systems, and general desktop issues.
• Troubleshoot and resolve common IT issues including password resets, printing errors, and connectivity concerns.
• Deliver timely, high-quality support to end users with a strong emphasis on professionalism and customer service.
• Support onboarding and setup of new users, including hardware, software, and system access.
• Escalate complex technical issues as needed while ensuring clear communication and follow-through with stakeholders.

• 1-3+ years of experience in a Help Desk, IT Support, or similar technical support role.
• Hands-on experience supporting Microsoft 365, user account management, and basic networking concepts.
• Strong troubleshooting skills across hardware, software, and peripheral devices.
• Excellent communication skills with the ability to support both technical and non-technical users.
• Professional presence and ability to operate in a highly polished, client-facing environment with elevated expectations.