ServiceNow University Consultant Program Lead

HonorVet Technologies

7 days ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Working hours

Regular working hours

Languages

English, Spanish, Portuguese

Experience level

Senior

Job location

Remote

Tech stack

Microsoft Excel

Data analysis

Microsoft PowerPoint

ServiceNow

Job description

Job Title: ServiceNow University Consultant Program Lead Location: Remote (U.S.) Duration: 7+ Months Work Schedule: Part-Time (28 hrs/week, 7 hrs/day), We are seeking a ServiceNow University Consultant Program Lead to drive training strategy, adoption, and execution across the Latin America region. This role will act as a key liaison between enterprise customers, account teams, and internal stakeholders to ensure successful delivery and alignment of training initiatives.

The consultant will lead regional learning programs, provide advisory support on training strategies, and ensure customers maximize the value of enterprise learning platforms and resources., * Lead and coordinate training programs and initiatives across assigned regions

Act as the primary point of contact between customers, internal teams, and stakeholders
Advise enterprise clients on training strategies, learning pathways, and adoption plans
Support customers in effectively utilizing training platforms and pre-paid learning assets
Develop and track training adoption plans aligned with business goals and maturity levels
Partner with account and customer success teams to drive engagement and outcomes
Monitor training progress, identify risks, and recommend improvements
Participate in account meetings, QBRs, and regional planning sessions
Collaborate with internal teams (GTM, Product, Learning & Development) to scale programs
Support cross-regional initiatives as needed

Requirements

Experience delivering or advising on enterprise training programs (ServiceNow preferred)
Minimum 5+ years in consulting, account management, program leadership, or solution consulting
Strong consultative skills with ability to translate business needs into training strategies
Experience with enterprise-level learning, enablement, or change management initiatives
Ability to engage and influence senior stakeholders
Strong communication and presentation skills
Proficiency in Microsoft PowerPoint and Excel
Experience with reporting, analytics, and data-driven decision-making, * Experience with enterprise learning platforms or enablement programs
Exposure to global or regional program management
Spanish language skills (nice to have)

Language Requirement: