Security Systems Support Engineer

We are seeking a Security Systems Support Engineer to provide high-level technical support and troubleshooting for advanced physical security software and hardware systems. This role is critical in maintaining, integrating, and optimizing enterprise security solutions, including video surveillance, access control, and intrusion systems. The ideal candidate is detail-oriented, technically strong, and thrives in a fast-paced, customer-focused environment while supporting both internal teams and end users.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support and troubleshooting for security software and hardware systems, including video management, access control, and intrusion platforms
• Diagnose and resolve system performance issues to ensure optimal functionality
• Perform custom system integrations, system upgrade planning, and system audits

Service & Maintenance Coordination

• Schedule and coordinate service and maintenance calls with customers
• Perform routine and corrective maintenance on installed security and access control systems
• Ensure all service work complies with Federal, State, and local regulations

System Installation & Configuration

• Assist with installation, configuration, and ongoing support of electronic security systems
• Collaborate with Project and Sales teams to support system design, implementation, and customer requirements

Customer Support & Consultation

• Provide expert consultation regarding system performance, maintenance, and upgrade pathways
• Maintain strong customer relationships by delivering professional, responsive service

Additional Responsibilities

• Support internal teams with troubleshooting, documentation, and knowledge sharing
• Stay current on industry trends, emerging technologies, and security best practices
• Perform additional duties as assigned by Management

• 2+ years of experience in security systems support, technical support, or a related IT field
• Hands-on experience supporting video surveillance, access control, and intrusion systems
• Proficiency with security platforms such as Milestone, LenelS2, DMP, or similar systems
• Strong troubleshooting and problem-solving skills
• Ability to read and interpret technical manuals, schematics, and wiring diagrams
• Excellent customer service and communication skills
• Strong organizational skills with the ability to manage multiple tasks and priorities

Secondary Skills (Nice to Haves)

• Background in Computer Science or Engineering
• Industry certifications
• Experience with enterprise environments and system integrations

Additional Skills & Education

• Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field
• Knowledge of IP networking, IP-based security systems, and system integrations
• Industry certifications related to security platforms are a plus

This organization is committed to professional growth and technical development, offering extensive on-the-job training and coverage for most professional certification costs. Benefits include:

• Highly competitive compensation
• Medical, dental, and vision insurance
• Company-paid life insurance and short-term disability
• Paid holidays
• Generous Paid Time Off (PTO)
• 401(k) with company match
• Employee referral bonus
• Tuition reimbursement

Work Environment

• Work may be performed in the office, in the field, or remotely from home
• Daily responsibilities may vary depending on schedule and workload
• Exposure to harsh or extreme temperatures is possible when performing field work

Job Type & Location This is a Permanent position based out of Lake Mary, FL. Pay and Benefits The pay range for this position is $80000.00 - $120000.00/yr. Stone wants to elevate your professional growth! We value investing in developing our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications. You'll also receive: Highly Competitive Compensation Medical, Dental, and Vision Insurance Company-Paid Life and Short-Term Disability Paid Holidays Generous Paid Time Off Matching 401k Plan Employee Referral Bonus Tuition Reimbursement

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.