Records & Information Governance Operations Manager

We're seeking a results-driven leader to oversee Records and Information Governance (RIG) operations across multiple client sites nationwide. This on-site role ensures consistent implementation of firm-wide RIG initiatives, drives operational excellence, and fosters strong client relationships.

What You'll Do

• Lead and manage RIG teams and operations across multiple offices.
• Partner with Enterprise Account Director to achieve revenue goals, control costs, and deliver exceptional client service.
• Develop and implement training programs to support staff performance, engagement, and professional development.
• Serve as the primary point of contact for client operational issues and relationship management.
• Develop Standard Operating Procedures, oversee site or process audits, to ensure compliance with firm implemented IG policies.
• Prepare monthly reports and assist with annual business reviews.
• Support recruiting efforts and drive onboarding plan for new hires.

• Experience: 5+ years in Records & Information Management (RIM) or IG, preferably in a legal environment.
• Experience: 5+ years of direct supervisory experience
• Skills: Strong leadership, communication, and organizational skills; ability to write SOPs and share best practices.
• Technical Knowledge: Familiarity with RIM/IG software (FileTrail, iManage Records Manager, iCompli) and Document Management Systems (iManage, NetDocs).
• Education: Bachelor's degree preferred but not required
• Ability to travel as needed; both regionally and nationally
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 90,000.00 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity's benefits please visit opensitybenefits.com.

Opensity is a technology-enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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