ServiceNow Developer

The ServiceNow SAM Developer is responsible for designing, implementing, and integrating with other enterprise services. This position is ideal for an individual with a solid background and expertise in ServiceNow''s SAM Pro module who will drive the implementation and management of ServiceNow Pro for tracking software assets, ensuring license compliance, optimizing usage, and delivering actionable insights for cost efficiency. This position develops automation workflows, ensures scalable configurations, and creates dashboards and APIs to support compliance and reconciliation across ServiceNow SAM.

• Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
• Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.
• Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization
• Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting
• Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g., pulling data from SCCM, JAMF, or SaaS tools)
• Design, implement, and refine the SAM Pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance.
• Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities
• Ensure proper data flows between SAM Pro and procurement systems, to facilitate seamless license management from purchase to deployment and retirement.
• Lead module development, integrations, and enhancements across the ServiceNow suite.
• Lead the configuration, administration, and optimization of ServiceNow SAM Pro to track, manage, and report on software assets across the organization.
• Manage integration between ServiceNow SAM Pro and other IT asset management tools, discovery tools, and enterprise systems (e.g., SCCM, discovery tools, cloud environments).
• Monitor software license consumption, optimize license usage, and identify potential savings opportunities through accurate usage tracking.
• Oversee data reconciliation between ServiceNow SAM Pro and actual software usage, ensuring that software inventories are up-to-date and accurate.
• Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro, ensuring readiness for compliance reviews and audits.
• Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations, integrations, and workflows.

• Expertise in configuring and administering ServiceNow SAM Pro to manage software assets, licenses, and compliance.
• Strong understanding of the integration between ServiceNow and other tools like SCCM, discovery tools, and enterprise systems for asset tracking and management.
• Solid understanding of software licensing models (e.g., user-based, device-based, subscription-based, core/processor-based, cloud application subscription)
• Experience with ServiceNow reporting and dashboard creation, including building custom reports and queries using ServiceNow''s reporting tools.
• Experience in working with major software publishers such as Microsoft, Adobe, and VMware., * Knowledge and experience in developing workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities
• Knowledge and experience designing, implementing, and governing CMDB structures and data relationships.
• Hands-on experience configuring ServiceNow ITAM modules including workflows, data models, and platform capabilities.
• Knowledge and experience with software license management tools and processes
• Knowledge and experience in data quality practices (i.e., data normalization, reconciliation, and reporting).
• Strong analytical and problem-solving skills with the ability to identify and address software asset management issues.
• Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
• Ability to work independently, prioritize tasks, and managing multiple projects., Master''s and 5+ years of experience, Bachelor''s and 7+ years of experience or 13+ years in lieu of a degree
• 5+ years of ServiceNow development experience
• 3+ years of experience working with on SAM Pro Plus module
• ServiceNow Certified Application Specialist SAM Pro
• ServiceNow Certified Application Development CAD
• ITIL Foundation or higher-level certifications
• Certified Software Asset Manager (CSAM)

How To Stand Out From The Crowd (Desired Skills)

• Solid understanding of ITIL frameworks and IT asset management best practices.
• Ability to collaborate cross-functionally with technical teams, business stakeholders, and third-party vendors.
• ServiceNow Certified System Administrator (CSA).
• Strong understanding of software licensing, metrics, and software compliance.
• Awareness of data confidentiality and security protocols aligned with compliance requirements
• Understanding of regulatory frameworks associated with federal acquisition.