Manager of Application Services

The Manager of Application Services will lead and oversee enterprise healthcare applications across a large, multi-clinic environment. This role is responsible for ensuring the reliability, performance, and governance of mission-critical clinical and business systems, including EHR, PACS, CRM platforms, collaboration tools, and third-party applications.

This is a hands-on leadership role that partners closely with IT, clinical, and operational leaders to support day-to-day system performance while driving long-term optimization and scalability. The ideal candidate brings strong technical expertise, experience in healthcare applications, and the ability to lead teams in a fast-paced, highly regulated environment., * Provide leadership and operational oversight for enterprise clinical and business applications

• Serve as the primary escalation point for complex application issues and outages
• Establish and enforce application governance standards, including configuration control and documentation
• Partner with IT and operational leadership to align application performance with business needs

People Leadership

• Lead, mentor, and develop a team of Application Analysts
• Set clear performance expectations and ensure accountability across the team
• Foster a collaborative and solution-oriented team environment
• Support team growth through coaching and development

Application Management & Support

• Oversee the availability, performance, and support of EHR, PACS, CRM, and other enterprise systems
• Review and approve application enhancements, workflow changes, and system configurations
• Coordinate upgrades, patches, and releases with minimal disruption to operations
• Perform root cause analysis on recurring issues and implement long-term solutions

Integration & Systems Optimization

• Troubleshoot and oversee system integrations including EHR interfaces, imaging systems, CRM platforms, APIs, and third-party applications
• Collaborate with Infrastructure, Security, and vendors to resolve issues and improve system performance
• Ensure applications are optimized to support clinical and operational workflows

Compliance & Governance

• Ensure systems align with healthcare compliance standards including HIPAA and HITECH
• Maintain proper documentation, audit controls, and system governance practices
• Support data integrity, security, and regulatory requirements across all applications

• Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field
• 5-6 years of experience supporting enterprise applications in a production environment
• At least 2 years of experience supporting EHR/EMR or clinical documentation systems
• 2+ years of people management or team leadership experience
• Strong knowledge of healthcare workflows and clinical systems
• Experience managing escalations, incidents, and system outages