Application Administrator

• System Maintenance: Install, configure, upgrade, and maintain software applications and servers
• User Management: Manage user accounts, permissions, and security groups to ensure secure access
• Troubleshooting & Support: Act as the primary support contact, diagnosing and resolving application errors, often acting as a bridge between users and vendors
• Performance Monitoring: Monitor application performance, review logs, and ensure system integrity

Requirements

• Active Top Secret Clearance with SCI eligibility
• 10+ IT Systems administration, maintenance, backups, upgrades and patching of our existing Business Systems software and server's footprint
• 10+ years Ensure the smooth operation of business systems by addressing and troubleshooting technical issues related to software applications and server infrastructure
• 7+ Contribute to establishment, maintenance and improvement of various knowledge base and procedures & policies
• 7+ Act on system security events and violations
• Backup and recovery planned and unplanned
• User management, and internal audits in accordance with security policies
• CompTIA Security+ certification, CompTIA A+ certification

• Documentation: Maintain detailed documentation on system configurations, procedures, and service records.
• Data Management: Perform data validation, normalization, and backups
• Ensure where appropriate incidents are escalated to the appropriate teams, management, or service providers according to established procedures
• Experience with SAFe Agile software delivery methodology
• Exceptional communication skills with the ability to convey complex, technical information in an understandable manner
• Ability to logically troubleshoot issues, determine root causes, and present suggested solutions clearly and concisely, * Familiarity with Alfresco
• Experience and knowledge working with Windows and Linux