JIVA Production Support Lead (Remote)

A leader in the healthcare payor space is actively hiring for a Application Support Lead to own incident and operational support of their critical JIVA and Utilization Management application platforms. In this role, you will lead a team that helps keep the system stable, improve processes, and resolves issues quickly. You must have strong communication skills and be able to actively engage with customers and business partners to understand needs, discuss issues and guide resolution. This role also requires solid analytical thinking and clear collaboration with developers to work through technical problems. You will coordinate product releases and work with IT teams to prevent recurring issues.

• 7+ years' experience supporting healthcare related software systems
• Experience with SQL
• experience operating in a lead capacity for on and/or offshore team members
• Experience with JIVA system (highly preferred)
• Ability to support/communicate to business stakeholders and maintain high performance & quality in a fast-paced environment of an Application Production Support Team
• Clear, concise communicator focused on system stability, data accuracy, and issue resolution
• Experience in SDLC, Agile Methodology - role includes some project support abilities - Navinet
• FACETS system experience
• SSIS
• .NET

• C#

• IBM DataStage