IT Systems Engineer 1

As an IT Systems Engineer I at Dallas College, you will be a key player in implementing, maintaining, and supporting our IT infrastructure. You'll ensure our enterprise technology systems-including administrative, educational, and audio-visual technologies-are reliable, secure, and efficient. You will be responsible for ensuring our systems effectively meet the college's business and educational objectives., * Install, configure, and deploy hardware and software, including storage systems, networking devices, operating systems, and end-user devices.

• Perform regular maintenance tasks to ensure the reliability, security, and performance of all IT systems.
• Create and maintain comprehensive documentation for system configurations, procedures, and user guides.
• Keep accurate records of system changes and maintenance activities.
• Troubleshoot and resolve hardware, software, and network issues with minimal oversight.
• Provide technical guidance and support to other IT staff and end-users.
• Monitor system performance and capacity, making recommendations for improvements as needed.
• Maintain and implement security measures to protect IT systems from cyber threats and unauthorized access.
• Ensure compliance with all security policies and regulations.
• Collaborate with various teams across the organization to understand requirements, configure, and test new IT solutions.
• Research and evaluate innovative technologies to improve IT infrastructure and operations.
• Evaluate hardware and software products to determine their suitability for the organization's needs.
• Completes required Dallas College Professional Development training hours per academic year.
• Perform duties as assigned, maintaining all standards in accordance with Dallas College policies and procedures.

Additional Required Duties:

• Dallas College professional development hours per academic year

• All employees are required to complete a minimum of 19 hours
• People leaders are required an additional 16 hours of leadership development.

• Perform other duties not listed as assigned.

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues effectively.
• Self-motivated and able to manage and prioritize tasks in a dynamic, fast-paced environment.
• Familiarity with project management methodologies.

Physical Requirements

• Ability to occasionally lift and move equipment weighing up to 50 pounds.
• Comfortable working in environments with audio-visual equipment and varying light conditions., * Bachelor's degree OR 5 years equivalent of experience in a related field. An equivalent combination of education and experience is acceptable.
• CompTIA A+ or CAPM certifications are preferred.
• Official transcripts will be required.
• Ability to maintain the security or integrity of the critical infrastructure of Dallas College.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.