Product Support Engineer

We are hiring a Product Support Engineer to join a global leader in heavy equipment, Caterpillar. This role sits at the intersection of quality, engineering, and field support, focusing on resolving real-world equipment issues and improving product performance.

You'll work closely with internal engineering teams, dealers, and customers to troubleshoot problems, analyze failures, and drive continuous improvement., * Investigate warranty claims and field failures to identify root causes and quality improvement opportunities

• Provide technical support to dealers and customers, resolving equipment issues efficiently
• Analyze product reliability, performance data, and failure trends
• Collaborate with engineering and manufacturing teams to implement corrective actions
• Perform electrical and hydraulic system troubleshooting
• Develop and maintain quality reports, documentation, and test procedures
• Support training and knowledge sharing on product support and quality processes

• 5-7 years of experience in product support, quality engineering, or test engineering
• Bachelor's or Associate degree in Engineering or related field
• Strong hands-on experience with:
• Electrical troubleshooting (multimeter, oscilloscope)
• J1939 CAN / CAN Bus communication
• Hydraulic systems
• Sensors (Hall effect, pressure transducers, angle sensors)
• Failure analysis & root cause investigation
• Data analysis & technical reporting
• Familiarity with Six Sigma methodologies
• Proficiency with Microsoft tools and engineering-related applications

???? Soft Skills

• Strong communication and collaboration skills
• Customer-focused with the ability to work cross-functionally
• Detail-oriented with strong problem-solving abilities
• Self-motivated and proactive