Enterprise Operations Center Specialist - Mid

C3EL is seeking a Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters' Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services., * Performs day-to-day activities required to monitor systems for events or alerts.

• Coordinates and manages the resolutions of events and alerts.
• Monitors and identifies problem areas and coordinates resolutions.
• Applies expertise on multiple complex work assignments.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting systems.

• U.S. Citizenship, with ability to attain a Public Trust clearance.
• Must have a minimum of 4 years of related experience providing leadership and technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

Desired Qualifications:

• Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
• Strong networking knowledge: routing, switching, and VPNs.
• ITIL-based incident and change management experience.
• Experience managing vendor escalations and maintaining SLAs.
• Proven ability to lead critical incident response and drive post-incident remediation.
• Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.

Education:

• A minimum of a High School diploma or equivalent is required.