Cloud Computing Specialist

We are seeking a highly skilled Cloud Computing Specialist with expertise in ServiceNow Customer Service Management (CSM). This role involves designing, configuring, deploying, and supporting ServiceNow CSM solutions to enhance customer service operations. The successful candidate will lead end-to-end implementations, develop robust reports and dashboards, automate workflows, integrate systems securely, and ensure platform security and performance. This is a dynamic opportunity to work on impactful projects with a collaborative team in a fast-paced environment, with a mix of on-site work in New York City and remote flexibility.

• ServiceNow CIS-CSM Certification
• 4+ years hands-on ServiceNow administration and development experience, including 2+ full CSM implementations
• Proficiency in ServiceNow configuration, customization, and integration (Flow Designer, Integration Hub, Business Rules, Scripts, APIs)
• Strong experience in reporting & Performance Analytics, security & governance, and data modeling
• Knowledge of system integrations via REST/SOAP, OAuth2, SAML/OIDC, and secure authentication methods
• Excellent problem-solving, communication, and collaboration skills
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent

Preferred/Nice-to-Have:

• Experience with Service Portal, Virtual Agent, Community portals, and Workforce Optimization for CSM
• Integration with ITSM, Field Service, CRM, or contact center platforms
• Knowledge of CI/CD pipelines (Azure DevOps, Jenkins), Source Control (Git)
• Security and compliance awareness (SOC2, ISO 27001)
• Use of Jira, Azure DevOps, Confluence for project management and documentation

Success Indicators (6-12 Months):

• Production-ready CSM platform reducing case resolution time and increasing CSAT scores
• Deployment of role-based dashboards and Performance Analytics KPIs for operations and leadership
• Established governance standards, coding practices, and reduced platform incidents

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply. New York