ServiceNow Developer & Administrator
Role details
Job location
Tech stack
Job description
ServiceNow Developer/Administrator - You will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.
What you will do
Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested Provision, install, configure, operate, and maintain the ServiceNow platform Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed Support the administration for Production and non-prod instances Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases Document administrative processes and issues resolution Working with business line stakeholders to develop clear requirements.
Participate in the daily scrum meeting and other related Agile ceremonies Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.
Requirements
3+ Years' experience with ServiceNow Platform Administration Years of
3+ experience with Application Experience: Incident, Problem, Change
3+ Management, Knowledge, Service Catalog, ITOM/CMDB
Current ServiceNow System Administrator certification required Strong experience in system administration and JavaScript Ability to troubleshoot complex technical issues Experience diagnosing performance related issues Agile experience Current ServiceNow System Administrator (CSA) certification required Priority consideration given to candidate that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM certification
Desired Skills
ServiceNow Development and Administration/Integration ServiceNow Certified Application Developer ITIL v3 or ITIL v4
