Systems & Network Administrator

The Support Technical Specialist IV is a senior-level technical role responsible for resolving complex end-user and infrastructure issues with minimal supervision. This position serves as a primary escalation point for advanced support cases, combining deep expertise in systems administration with strong network troubleshooting capabilities. The role focuses on diagnosing root causes, maintaining system stability, and collaborating across teams to ensure reliable and efficient IT operations., Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.
• Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level technicians.
• Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits, administering infrastructure equipment (monitoring, maintenance, hardware/software upgrades, optimization, etc.), configuring server resource allocation (CPU, memory, and disk partitions), e-mail routing and administration from various email products
• LAN/WAN/Internet/Intranet data communication systems, schedule and communicate system maintenance, collaborate with the senior network team, and maximize network performance through various monitoring/tuning/optimization techniques. Assist less experienced technicians on various internal teams with client technical problems they encounter.
• Clearly communicate technical solutions in a user-friendly, professional manner

• Technical
• Problem Solving/Analysis/Critical Thinking
• Communication
• Team
• Good Decision
• Work
• Time
• Research

Supervisory Responsibility

This position has no supervisory responsibility., * Advanced understanding of desktop operating systems, various software applications and PC/Server/Network

• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of Internet technologies and
• At least three years of technical work experience or equivalent
• At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent
• Intermediate understanding of Microsoft Active Directory, DNS, DHCP, and Virtualization technologies.
• A demonstrated propensity towards and proficiency with servers, networking equipment, and solving long complex technical

Preferred Education and Experience

• Three or more years of related technical work
• Three or more relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA, CCNP).

This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Week-long on-call rotations are required and will most likely have an alternate work schedule.