Senior Manager Infrastructure

We are seeking a Senior Infrastructure Manager to lead and oversee the hospital's end?to?end network and connectivity environment in a mission?critical healthcare setting. This role is responsible for ensuring reliable, secure, and high?availability network operations that directly support patient care, clinical systems, and hospital operations., Infrastructure & Network Ownership

• Own the day?to?day functionality, stability, and performance of the hospital network
• Serve as the single point of accountability for all network?related operations and escalations
• Oversee network connectivity across all layers including
• -Physical cabling infrastructure throughout hospital facilities
• -End?user and device connectivity
• -Clinical system access (e.g., imaging, diagnostics, patient systems)
• -Firewalls, routers, VPNs
• -Point?to?point and external network connectivity

Leadership & Team Management

• Lead a department of 18-20 team members across multiple disciplines, including:
• Network Manager (incident triage and network escalation)
• Desktop Support Engineers
• Telecom Administrators and Technicians: (PBX systems, Internal phones and pagers)
• Telecom Operations Team: Hospital Operators responsible for inbound call handling and routing - team of 9 operators supporting 3-4 rotating shifts
• Provide technical leadership, mentoring, and escalation support across teams
• Ensure clear ownership, accountability, and performance across all functions

Process & Operations

• Operate within clearly defined ITIL guardrails and swim lanes
• Ensure teams follow established escalation paths, change control, and incident management processes
• Maintain strict boundaries between infrastructure, network, desktop, and telecom responsibilities
• Support a 24/7 healthcare environment requiring high availability and rapid incident response

The ideal candidate brings strong Cisco networking expertise, proven healthcare IT experience, and the ability to lead multiple technical teams within a structured ITIL operating model., * CCNP strongly preferred, with demonstrated hands?on professional experience

• Strong Cisco networking background, including experience with:
• Cisco 9000 series
• Cisco Catalyst platforms
• Healthcare or hospital IT experience required
• Proven experience managing enterprise network environments in a Cisco?centric organization
• Prior experience leading technical teams in a production, high?availability environment

Work Environment

• 100% onsite hospital environment
• Cisco?based enterprise network
• Structured ITIL operating model with clearly defined responsibilities
• Mission?critical infrastructure supporting clinical and patient?care operations