Pharmacy Support Analyst

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers' Patient Assistance Programs via the application process for needy indigent or low-income persons.

This is a remote position with** NYC Health + Hospital **.

Shift time is 8:00AM-5:00PM Eastern Time

Responsibilities:

• Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage

• Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes

• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program

• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation

• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies

• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)

• Answer pharmacy's questions regarding day-to-day operational issues, product/vendor information

• Manage and process applications to pharmaceutical manufacturers' Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage

• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral

• Extensive patient education/counseling to determine eligibility for assistance

• Identify and resolve rejected applications, including accessing comparable drug regimen

• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities

• Manage drug recovery application process

• Monitor and track the value of drugs recovered for billing and reporting processes

• Strong written and verbal communication skills with the ability to clearly explain complex processes to patients and providers

• Exceptional organizational and follow-up skills in a high-volume environment

• Self-starter mindset with the ability to work independently and take ownership of outcomes

• Quick learner who can rapidly understand program rules, medication classes, and evolving requirements

• Strong analytical and problem-solving skills

• Proven ability to prioritize work and meet deadlines under pressure

• High attention to detail and commitment to accuracy

• Professional telephone presence and interpersonal skills

• Working knowledge of medications, medication classes, common medical conditions, and treatment standards

• Solid understanding of hospital and clinic operations and healthcare terminology

• Proficiency with Microsoft Excel, Word, and Outlook

• 5 years of progressive experience in healthcare operations, pharmacy services, patient assistance programs, care coordination, or a comparable patient-facing healthcare environment, preferred

• Prior experience managing complex workflows independently in a high-volume setting. preferred

• Experience working with low-income, uninsured, or special-needs populations is strongly preferred

• Experience with social service programs, charitable organizations, or patient financial assistance is a plus

• Associate's or Bachelor's degree in Healthcare Administration, Health Sciences, Social Services, Business, or a related field, preferred

• Pharmacy Technician Certification or formal coursework in pharmacy, hospital operations, or clinical terminology, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks

• Works on projects of limited scope and complexity

• Follows established procedures to resolve readily identifiable technical problems, Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Anticipated hourly range: $26.90per hour - $30.64per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan