SharePoint System Administrator - Collaborations...

The Collaborations Operations System Administrator is responsible for the operation Level 3 support of the Enterprise SharePoint Collaboration application platform along with other collaborations applications. This role acts as application system administrator who will be responsible for the day-to-day operations of the environment, critical application escalations and responsible for all production changes and new infrastructure deployments., + Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs

• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards

• Manage and support infrastructure applications and related data repositories on a day to day basis

• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand

• Apply applicable information security procedures to maintain compliance across infrastructure applications.

• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability

• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs

• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.

• Installs, configures and troubleshoots Application(s) used to support IT Services

• Acts as third level resources for Collaboration application(s)

• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution, This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems., Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

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• 5+ years' experience with Microsoft SharePoint (Subscription Edition & SP Online) & OneDrive for Business & Teams, Power Platforms (Power Apps/Power Automation)

• 5+ years Microsoft PowerShell and scripting technologies

• Experience with monitoring technologies (Splunk, SCOM, Dynatrace & Catchpoint)

• Solid understanding of Active Directory, Server, Database (SQL) and networking technologies

• Experience with virtual platforms (client and server) and Microsoft Office products

• Capable of working effectively under a high pressure and demanding work environment

• Proven experience in problem identification, troubleshooting and resolution

• Excellent written and verbal communication skills

• Ability to effectively interface with key software/hardware partners such as Microsoft, Kaltura, Intralinks, etc.

• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM/Service Now application toolset

Desired Skills/Experience

• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus

• Server, Storage & Network experience, + Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

• Adaptability

• Analytical Thinking

• Collaboration

• Influence

• Solution Delivery Process

• Architecture

• Automation

• DevOps Practices

• Project Management

• Stakeholder Management

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!, Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.