VM Essentials Support Engineer

Aziro Technologies Llc

Alpharetta, United States of America

5 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Alpharetta, United States of America

Amazon Web Services (AWS)

Azure

Bash

Cloud Computing

Computer Networks

Data Centers

Linux

Python

Log Analysis

Automation of Marketing

Powershell

Virtualization Technology

vSphere

Scripting (Bash/Python/Go/Ruby)

Google Cloud Platform

Cloud Platform System

Software Troubleshooting

HybridCloud

Infrastructure Automation Frameworks

Api Management

Provide technical support for VM Essentials OR Morpheus Enterprise deployments across onprem, hybrid, and cloud environments.
Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
Drive timely resolution of support cases in alignment with SLAs.
Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Collaborate with crossfunctional teams including Product, Engineering, and Sales Engineering to ensure customer success., * Support Engineer Owns complex issues, PoC's, and advanced troubleshooting.
Lead customer PoC's endtoend, ensuring successful deployment and evaluation.
Analyze deeper issues across storage, network, hypervisors, and orchestration layers.
Work closely with Product/Engineering teams to validate customer-found defects.
Serve as a technical advisor for partners and premium customer accounts
Mentor Intermediate engineers and help improve team technical capabilities.

Mandatory Linux Expertise.
Strong L2/L3 Linux troubleshooting skills in enterprise environments
3 7 years of experience supporting virtualization, cloud, or datacenter systems.
Strong troubleshooting in compute, storage, networking, or automation solutions.
Experience with PoC's, deployments, or customerfacing technical roles.
Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs
Ability to perform root cause analysis and resolve complex production issues
Deep understanding of the networking concepts, exposure to SDN is an added asset.
Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
Experience with hybrid cloud environments (Azure, AWS, Google Cloud Platform).
Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
Ability to work in fast-paced environments with global customers.