Clinical Systems Analyst

Virginia Urology will provide access to individualized, quality, and compassionate urological care from a highly specialized and diverse teams while maintaining a fulfilling work environment.

Overall Objective:

The Clinical Applications Analyst, under the direction and guidance of the Director of Information Systems, serves as the primary technical and functional expert for Virginia Urology's core clinical systems, including AthenaOne, SIS Complete, PowerScribe, and associated clinical interfaces.

This role is responsible for the day-to-day support, optimization, configuration, troubleshooting, and enhancement of mission-critical clinical applications that support provider, surgical, imaging, and operational workflows across the organization.

The ideal candidate is a hands-on healthcare applications specialist with strong experience supporting EHR systems, practice management platforms, and clinical workflows in a fast-paced healthcare environment. This role requires strong systems troubleshooting, workflow optimization, and end-user support skills, with the ability to independently resolve complex application and workflow issues.

This is an on-site role based in Richmond, VA supporting direct clinical operations and end-user workflows.

Principal Activities and Expected End Result:

• Serve as the primary support and subject matter expert for AthenaOne, SIS Complete, PowerScribe, and related clinical applications
• Support provider, nursing, scheduling, surgical, and imaging workflows across the organization
• Troubleshoot and resolve complex application issues, workflow failures, and escalated end-user concerns
• Collaborate with the Director of Information Systems on system enhancements, workflow improvements, and future-state application strategy
• Support and maintain clinical interfaces and system integrations to ensure continuity of operations
• Configure and optimize workflows to improve provider and staff efficiency
• Participate in application upgrades, testing, validation, and change control processes
• Develop and maintain workflow documentation, application support procedures, and technical reference materials
• Assist the support desk during periods of high call or ticket volume
• Provide in-person and remote support as operational needs require

• Associate or bachelor's degree in information systems, Computer Science, Information Technology, Healthcare IT, or related technical field; equivalent hands-on experience may be considered
• 3+ years of experience supporting clinical applications, EHR systems, or healthcare operational systems
• Experience supporting AthenaOne, SIS Complete, PowerScribe, or similar healthcare platforms strongly preferred
• Strong troubleshooting and analytical skills with a hands-on approach to issue resolution
• Experience supporting provider-facing clinical workflows, scheduling, surgical operations, or imaging systems
• Strong communication skills with the ability to work directly with clinical and administrative staff
• Ability to independently own issues from intake through resolution
• Demonstrated commitment to data integrity, HIPAA compliance, and confidentiality standards

Desirable Knowledge, Skills, Abilities and Experience

• Familiarity with healthcare interfaces and data integrations, including HL7 messaging and SQL-based troubleshooting
• Exposure to interface engines such as Qvera or similar platforms
• Experience reading and troubleshooting interface logic, scripts, or data mappings is preferred
• Familiarity with Sectra PACS and ancillary clinical systems
• Ability to analyze and document workflow processes and system interactions

Prior Work Experience:

Systems Analyst or Clinical Application Support Analyst in a healthcare environment.

Physical Requirements:

• Frequently required to sit, stand, walk, reach and grasp using hands and arms.
• Occasionally required to bend, kneel, climb (not more than 6' high).
• Visual and hearing acuity required to receive and act on instructions and use a telephone and computer.
• Requires repetitive hand motion (keyboarding and operating a mouse).

Other Information:

This is a hands-on senior applications support role focused on clinical systems ownership, workflow optimization, and operational continuity. Candidates with strong healthcare application support backgrounds and experience working directly with clinical staff are strongly encouraged to apply. Exhibits strong initiative, personal accountability, and ability to independently identify and execute improvement opportunities.

Exhibits strong initiative, personal accountability, and ability to independently identify and execute improvement opportunities.

This position is full-time, 40 hours per week, and will work Monday through Friday 8:30 am to 5:00 pm.

Full benefits package including competitive compensation, health insurance, PTO, retirement plan and personal development support.