Technical HelpDesk Agent

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support., As a Customer Service Specialist II, the work you'll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees.

• Support users with technical issues and questions
• Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders

Do you have experience in SharePoint?, Do you have a High school diploma or GED?, Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have:

• Education: High School Diploma/GED

• Experience: 1+ years of related experience

• Technical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and Teams

• Security clearance level: NACI

• US citizenship required

• Must be able to work from Fort Detrick in Frederick, Maryland, Years of Experience 1 + years of related experience

• may vary based on technical training, certification(s), or degree

(part of General Dynamics) 3.73.7 out of 5 stars Fort Detrick, MD Hybrid work $17.85 - $24.15 an hour, Pulled from the full job description

• 401(k) matching
• Paid time off
• Internal mobility program, At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace, The likely hourly rate for this position is between $17.85 - $24.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.