Desktop Support Engineer

We're seeking a motivated and technically capable Helpdesk/Desktop Support Engineer to provide Level 1-2 support across small business Windows environments. This role is ideal for someone who thrives in troubleshooting, enjoys client-facing work, and is comfortable traveling throughout the Northeast for new system deployments and network installations., * Provide remote and on-site desktop support for Windows-based environments

• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and scanners
• Support Windows Server environments (user management, file/print services, basic AD tasks)
• Assist with small business network setups including routers, switches, firewalls, and VPNs
• Perform new system installations, upgrades, and migrations at client sites
• Document support cases, resolutions, and asset changes in ticketing systems
• Collaborate with senior engineers on escalated issues and infrastructure projects

• 3-5 years of experience in helpdesk or desktop support
• Solid understanding of Windows 10/11, Windows Server (2016/2019/2022), and Active Directory basics
• Familiarity with networking fundamentals (IP addressing, DHCP, DNS, basic routing)
• Experience supporting small business networks and remote users
• Ability to diagnose and resolve common hardware/software issues independently
• Strong communication and documentation skills
• Valid driver's license, reliable transportation, and willingness to travel across the Northeast (NY, NJ, PA, ME, CT, etc.)

Nice to Have

• Exposure to remote monitoring tools (e.g., RMM platforms)
• Basic scripting knowledge (PowerShell, batch)
• Certifications like CompTIA A+, Network+, or Microsoft MCP

Mileage reimbursement, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, * Competitive salary and mileage reimbursement

• Opportunities for training and certification
• Exposure to diverse IT environments and hands-on infrastructure work

Pay: $55,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance