Help Desk Technician

• Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD's.
• Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
• Knowledge of and experience with Windows 11. Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government.
• Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
• Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program.
• Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available.
• Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
• Knowledge and experience with the installation and troubleshooting IP cameras.
• Certifications and education: Current Security+ CE (enrolled in CEP) Certification.
• Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.

What You Bring:

• Two (2) years of experience with the following:
• Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
• Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
• Experience using remote support tools such as Dameware or Hyena.
• SECRET Security clearance and Comp Tia Security + are a must have for consideration.

Requirements: Must have a current Security+ CE (enrolled in CEP) certification, prior to accepting employment with the Naval Hospital Jacksonville.

Tuition reimbursement, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Flexible spending account, Life insurance, Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.