Senior Systems Analyst

• Providing Tier II IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems

• Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above

• Writing Standard Operating Procedures (SOPs) to accomplish repetitive tasks

• Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests

• Performing requirements analysis, requirements gathering, and integration for all platforms listed above

• Providing direction and guidance to less-experienced Systems Engineers

• Investigating and resolving operational problems in conjunction with other engineering and technical personnel

• Working on project teams responsible for engineering and packaging releases to integrate within the customer's production IT environment

• Bachelor's degree and 5+ years of Systems Support and/or Administration experience; an Associates degree with 7+ years or a High School Diploma with 11+ years of Systems Support/Administration experience may be accepted in lieu of degree

• DoD 8570 IAT Level III/8140 level expert Certification required, ex, SecurityX, CASP+ CE, CCNP CISA, or CISSP

• DoD 8570 computing environment certification required within 6 months of hire. MCSA, VCP, or equivalent

• Experience with Microsoft Windows Systems, specifically: Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI; administering vSphere, Horizon View, data backup, and antivirus software; basic networking including DHCP/TCPIP

• Experience with CISCO networking devices and TACLANE encryption devices

• Working knowledge of VMWare, and CISCO systems

• Willingness to occasionally work after normal duty hours (nights and weekends) to support system maintenance or service outages

Preferred Qualifications:

• Experience applying security best practices from DISA and/or vendors

• Strong background with the Microsoft Office suite

• Basic networking expertise

• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow

• ITIL Foundations certification

• Scripting experience or willingness to learn

Clearance Requirements:

• Must hold an active TS clearance adjudicated within the last 6 years, and be willing and able to obtain a polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.