IT Support Technician

• Provide exceptional support to telephone, in-person and online end-users.
• Create and triage tickets in our RMM solution and ticketing system.
• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers.
• Install and configure software packages and provide first line support of those packages.
• Document processes and maintain accurate IT records.
• Receive and respond to users requests for software support and hardware support.
• Maintain inventory levels and update inventory management system.
• Receive and check in shipments.

• Excellent customer service skills.
• Reliable transportation and driver's license.
• Must pass background check.

Preferred Education and Experience :

• Have obtained or working towards Associate's or Bachelor's degree in technical field.
• 2 years of relevant experience in IT /IS
• Microsoft operating systems and software support
• User and group administration and Active Directory experience
• Firewall and Network Security best practices, * IT Support: 1 year (Required)

• 401(k)
• 401(k) matching
• Paid time off

Leading Edge Technology Partners is a growing, full service IT managed services provider.