Data Operations Lead

• Analyze backlog tickets, create closure plans, and ensure timely resolution.
• Lead Incident Management and Change Management activities to ensure platform stability.
• Facilitate weekly and monthly status review calls with management and stakeholders.
• Review team tickets and provide guidance on technical best practices and standards.
• Create and maintain knowledge base (KB) articles; promote knowledge sharing across the team.
• Prioritize requests based on business impact and operational urgency.
• Ensure smooth and efficient onboarding of new applications.
• Provide technical support and guidance to development teams and cross-functional partners as needed.
• Conduct internal technical sessions aligned to project and platform needs.
• Plan user stories, assign work to the team, and ensure on-time delivery.
• Review user stories and monitor progress across the team to ensure alignment with commitments.

• At least a high school diploma is required, bachelor's is strongly preferred
• 5 years of Data Operations experience
• Experience leading a team
• Relevant experience or familiarity with Snowflake, Databricks, AWS, Azure, Tableau, Qlik, GitHub, SQL and JIRA
• Being bilingual in Spanish is nice to have, but not required

The annual salary for this position is between $85,000 - $109,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is a leading provider of IT and BPO services, providing critical initiatives to a variety of global clients. We have a small team of Data Operations associates, and we are looking to hire a Data Operations Lead to oversee day to day responsibilities. The ideal candidate should have relevant experience in Data Operations and in leading a team.