Application Support Analyst

The Application Support Analyst will be responsible for day-to-day production support, issue resolution, system updates, and implementations. The ideal candidate will understand how content management systems function in a financial services environment and can partner closely with internal users, especially operations teams, to troubleshoot issues and build new content solutions., * Provide Level 3 production support for enterprise content management systems, including troubleshooting complex issues and resolving escalated incidents

• Support ongoing system updates, enhancements, and implementations
• Manage incoming requests from internal employees, including intake for new content builds in Nautilus
• Respond to and resolve tickets generated through the support team related to incidents and system issues
• Perform high-level troubleshooting to identify root causes and recommend solutions
• Partner closely with heavy business users to understand needs and deliver effective support
• Work collaboratively with a small team environment, alongside two other team members

Our client is seeking a hands-on Application Support Analyst with strong experience in content management systems and Tier 3 / Level 3 production support. You will support and enhance the enterprise content management platforms, with a strong preference for experience in Nautilus, OnBase, and familiarity with Fiserv and Box., * 3+ years of experience in application support, production support, or content management systems administration

• Experience working within the financial services or banking industry
• Strong background in content management systems
• Hands-on experience with Nautilus and/or OnBase
• Experience providing Tier 3 / Level 3 support for business-critical systems
• Ability to manage both support tickets and enhancement requests in a fast-paced environment
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with technical teams and business users
• Understanding of or experience with Fiserv platforms
• Exposure to Box is a nice to have

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