Salesforce Order Management Architect

Order Management Architecture

• Design end-to-end order lifecycle solutions covering:

• Order intake and ingestion
• Order orchestration and routing
• Fulfillment and shipping
• Cancellations, returns, and refunds

• Lead architecture and configuration of Salesforce Lightning Order Management, including:

• Order Summary
• Fulfillment Orders
• Delivery Groups
• Orchestration and exception handling

• Ensure reliable and consistent data flow between commerce platforms and downstream operational systems.

Integrations & Ecosystem Design

• Define and lead integrations between Salesforce and external systems such as:

• Warehouse Management Systems (WMS)
• ERP platforms
• Payment gateways
• 3PL providers and shipping carriers
• Tracking and logistics platforms

• Design APIs, event-driven workflows, and scalable data models.
• Support synchronous and asynchronous integrations.
• Resolve complex integration issues such as retries, duplicate transactions, partial payloads, and data mismatches.

Post-Order Customer Experience

• Architect solutions for:

• Shipment and delivery updates
• Returns and RMA workflows
• Refund processing
• WISMO ("Where Is My Order") visibility

• Enable real-time updates for customer service teams and self-service channels.
• Ensure consistent customer experience across B2C, B2B, and Service Cloud environments.

Technical Leadership

• Design scalable Salesforce solutions using:

• Apex
• Flows
• Platform Events
• Orchestration tools

• Define metadata standards, environment strategy, and CI/CD processes.
• Conduct design reviews and provide technical governance.
• Prepare architecture diagrams, solution documents, and integration flows.

Stakeholder & Delivery Leadership

• Lead discovery sessions, workshops, and architecture discussions.
• Collaborate with business, commerce, operations, and service teams.
• Translate technical concepts into clear business recommendations.
• Support planning, estimation, and delivery oversight.

We are hiring an experienced Salesforce Order Management Architect to lead the design and delivery of scalable, enterprise-level order lifecycle solutions using Salesforce Lightning Order Management and the Salesforce Platform.

This role is ideal for professionals with hands-on experience in post-order operations beyond order capture, including fulfillment, shipping, returns, refunds, payments, and customer order visibility across multiple integrated systems., * 5+ years of Salesforce experience

• 3+ years focused on Salesforce Order Management
• Strong understanding of:

• Salesforce Order Management data model
• Fulfillment and orchestration processes
• Apex, Flows, APIs, and integrations
• Git, SFDX, CI/CD best practices

Preferred Experience

• Integration with WMS, ERP, payment processors, carriers, and tracking systems
• Experience with MuleSoft, Boomi, Workato, or similar middleware
• Salesforce certifications (Order Management / Application Architect / CTA preferred)
• Experience with Salesforce Commerce Cloud (B2C or B2B)
• Retail, CPG, or high-volume consumer operations background