SAP Academy for Services & Consulting - Success Plan Manager - Chicago (Hybrid)

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:

• Translate customer business objectives into structured success activities
• Support outcome-driven Success Plans aligned to customer priorities
• Contribute to governance, cadence management, and value discussions
• Collaborate across SAP delivery, architecture, and adoption teams
• Apply SAPs Success Plan methodology consistently and at scale

What you'll do:

As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate's will:

• Successfully complete a structured 12-month learn-and-apply academy program
• Participate in classroom learning, simulations, and real-customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development, maintenance, and updates of customer success documentation
• Prepare materials for governance meetings, including quarterly reviews and steering sessions
• Support tracking of adoption milestones, consumption indicators, and value realization inputs
• Participate in proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
• Learn and apply SAP's integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

Expectations and Tasks:

• Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
• Ensure disciplined planning, execution, and follow-up across all Success Plan activities
• Provide clear, concise, and value-based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
• Uphold SAP standards for service quality, governance, and customer engagement excellence, The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.

The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.

The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career.

About SAP Next Gen Academy for Services & Consulting:

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.

The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.

• STEM degree or equivalent technology experience.
• 1-3 years as a Functional/Technical Consultant or in project management.
• Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value-defining success metrics and driving consumption, retention, and time-to-value.
• SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. **The SAP Academy for Services & Consulting is a development program designed for individuals with 0-3 years of professional experience; Candidates with more than 3 years of experience will not be considered **SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role, SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.