AI Platform Analyst

The AI Platform Analyst is responsible for the day-to-day administration and operational health of the Continental AI Platform, including Enterprise Chat, AI Gateway, Agent Orchestration, and the Connect + Data layer that links AI to core data and tools. Working under the guidance of senior IT technology leads (e.g., AI Platform Product Owner, Solution Architect / Platform Engineering Lead, Platform DevOps/SRE, Security & Data leads), the Analyst maintains configurations, manages access, monitors health and usage, and coordinates with stakeholders., * Administers core AI platform technologies in partnership with IT infrastructure, networking, security, and principals, while retaining day-to-day operational ownership of Enterprise Chat, AI Gateway, Agent Orchestration and AI-adjacent admin tasks for cloud platform (AWS).

• Supports environment lifecycle tasks to ensure successful deployment of new versions of technology and products.
• Administers user and group access in line with the platform operating model.
• Assists Security stakeholders with evidence gathering and verification that approvals and audit logging are being applied appropriately.
• Supports release-readiness checks for new platform capabilities, workflows, and connectors.
• Serves as Tier 1 / Tier 1.5 support for AI Platform users.
• Supports platform adoption and change-management efforts.
• Tracks and reports operational and adoption metrics.
• Other duties as assigned.

• Basic understanding of MCPs, APIs, IAM/RBAC, and event-driven or workflow-driven patterns.
• Experience with multi-layer application platforms including data, application, and security layers.
• Awareness of governance, auditability, approvals, and data classification concepts.
• Familiarity with enterprise data/content platforms.
• Demonstrated ability to triage issues, ask insightful questions, and work with diagnostic data to root cause issues.
• Strong written and verbal communication skills (user-friendly guides, FAQs, and runbooks).
• Confidence in communicating status and incident updates to both technical and non-technical stakeholders., * High school diploma (or GED).
• Minimum of one (1) year of recent related experience working in a technical admin, systems analyst, service desk, or support engineer role supporting enterprise platforms or applications.
• Proven ability to use and understand generative AI and machine learning.
• Experience working in multi-team IT environments where ownership is shared across product, architecture, DevOps/SRE, security, and data.
• An acceptable pre-employment background and drug test.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field from an accredited College or University.
• Experience using agentic workflows.

Physical Requirements

• Requires prolonged sitting, some bending and stooping.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.