QAD, System Administrator

• System Administration

• Manage and maintain QAD ERP environments, including production, test, and development systems ("QAD PROD", "QAD DEV", "QAD TEST").
• Monitor system performance, database health, and application availability.

• User Management

• Create and maintain user accounts, roles, and security permissions.
• Support end users with system access and troubleshooting.

• Maintenance and Upgrades

• Plan system patches, upgrades, and service packs in coordination with QAD and internal teams.
• Test and validate new releases, integrations, and enhancements before deployment.

• Support and Troubleshooting

• Act as primary point of contact for QAD technical issues and coordinate with QAD support as needed.
• Resolve application and database performance issues promptly.
• Document processes, configurations, and support procedures.

• Integration and Development Support

• Collaborate with business analysts and developers to support QAD integrations with third-party systems (e.g., FloQast, LucaNet).
• Assist in deploying and maintaining customizations and extensions.

• Compliance and Security

• Ensure system and data security in compliance with company policies and audit requirements.
• Maintain proper change management and documentation for all QAD system modifications.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience administering QAD ERP systems (QAD.NET and QAD AUX) for a manufacturing company (medical device company preferred).
• Experience with Progress/OpenEdge databases and Linux/Unix environments preferred.
• Familiarity with QAD tools such as QXtend, QAD Automation Solutions, or QAD EDI a plus.
• QAD Certified Professional (QAD Cloud or On-Premise ERP)

Skills and Abilities Required for This Job:

• Strong understanding of ERP systems and manufacturing business processes.
• Excellent troubleshooting and analytical skills.
• Knowledge of database administration and system performance tuning.
• Effective communication skills to collaborate with technical and business stakeholders.
• Strong organizational skills and attention to detail.

Physical Requirements:

• Prolonged periods of sitting and working at a computer
• Ability to stand, walk, and move throughout the facility as needed
• Work performed primarily in an office environment with standard business conditions