IT support/Network support/Data Center#996408

• Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider over three years of progressive experience in the specialty in lieu of every year of education.
• 4-5 years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
• Data center experience required
• 3-5 years of experience in racking, stacking, connecting, and providing basic configuration support of networking and/or server hardware.
• Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.
• Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.
• He/she will be providing Incident & Service Request support by working with remote Level 2/3 teams to assist in resolving outages or providing new services for customers.
• Minimum 4+ years' experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Minimum 3-5 years' experience with servers and/or networking data center hardware
• Minimum 3-5 years' experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting
• Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
• Demonstrated experience installing server systems and related components such as networking and storage equipment.
• Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components.
• Ability to work in a fast-paced environment and offer effective solutions under tight deadlines
• Strong problem-solving and root cause analysis skills
• Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures
• Rack new servers and un-rack/remove old servers
• Cable install & De-install / good wire management required
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Ability to climb ladders and work from heights.
• Effective communication skills with ability to follow written instructions for hardware and software configurations
• Maintain a safe work environment with strict inventory control processes
• Ability to work in hot enclosed environments for short time spans required (i.e. data center hot isles)
• Cleanroom experience (a recommended plus)

Data center Networking competencies:

• Proven ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems.
• Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goalsDexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.