Information Technology Asset Manager

Ensuring all Incidents/Requests are met within the agreed service targets.* Manage DLM Teams that provide imaging, Request and asset management services to client. * Review & reporting of any SLA failures including Breach Analysis* Escalation point for priority/escalated tickets.* Oversee DLM operations (Productivity, queue management, escalations, aged tickets, shift coverage, request validation, general quality, Asset Tagging and Inventory Management )* Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.* Reporting and analyzing of operational data sets.* Monitoring / performing inventory audits as per contractual requirement.* Must be detail oriented and self-motivating* Ability to write business cases and justification documents, Ability to manage multiple work streams* Ownership and Drive, Ability to make difficult decisions, Multi -Tasking, Ability to Prioritise, Working Under Pressure, Impartial - Working on behalf of Clients.* To work through issues analytically to a successful conclusion* Produce, track and own Service Improvement Plans and Enhancements* Ability to communicate at different levels within the organization,* Understanding of Financials, including cost control, project revenue/cost