Support Technician

We are seeking an experienced Support Technician to provide back-end support for a Safety Incident Management System (Cority) used across multiple enterprise functions. The ideal candidate will have deep experience with enterprise systems, data operations, reporting, and user administration. This is a remote, part-time opportunity focused on maintaining system integrity, accuracy, and performance for safety and compliance workflows. * Day to Day Responsibilities

• Provide ongoing back-end support for the Cority system (Safety Incident Management + other enterprise modules).
• Perform administrative tasks, including system maintenance and updates.
• Manage user accounts, access provisioning, and permissions.
• Review, create, and optimize system workflows.
• Conduct regular quality control checks, data validation, and root-cause troubleshooting.
• Use Cority's built-in BI/report writer to create dashboards and custom reporting.
• Support compliance and safety reporting, including ISO metrics.
• Perform data manipulation using Excel, Access, or similar tools (e.g., 12?month rolling averages).
• Provide data retrieval and reporting support for internal teams.
• Develop user documentation, job aids, and admin guides as needed.

The ideal candidate will have: Extensive experience supporting enterprise?level systems, strong reporting and data analysis skills, and deep familiarity with Cority or similar safety management platforms. * Required Skills & Qualifications

• 8+ years of experience providing back-end support for enterprise technology systems, including workflow management, user administration, and troubleshooting.
• Strong proficiency with report?writing tools connected to back?end databases, delivering accurate and meaningful data outputs.
• Advanced Excel skills for data manipulation, including calculations, data validation, and complex reporting.
• Hands-on experience with enterprise databases and cloud-based systems, including data retrieval and responding to customer data requests., + Experience working with the Cority GX2 platform or similar safety/incident management systems.
• Background in advanced or escalated technical support within enterprise environments.
• Ability to create job aids, user guides, and administrative documentation for system users.
• Familiarity with Microsoft Office 365 and BI tools such as Tableau or MicroStrategy.

Pay Range*: $28 - $32 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes (2024 * Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) * One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) * One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) * Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) * One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) * AWS Advanced Tier Services Partner with 100+ certifications Website: https://www.innovasolutions.com, Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.