Information Technology Support

The Technology Support Technician provides front-line technical support for staff and students across the district. This entry-level role focuses on troubleshooting hardware and software issues, supporting classroom technology, and maintaining district-issued devices, including Chromebooks., * Respond to and resolve help desk tickets in a timely and professional manner

• Provide technical support for computers, Chromebooks, and classroom technology
• Perform basic hardware repairs, with a focus on Chromebook maintenance
• Set up, configure, and deploy new devices and equipment
• Assist with inventory tracking and asset management
• Support users with Google Workspace (Gmail, Drive, Calendar) and basic software applications
• Troubleshoot basic network and connectivity issues
• Communicate clearly with staff regarding ticket status and issue resolution
• Provide basic training and guidance to staff on technology use as needed
• Assist the IT Director with projects and other assigned tasks

• Associate degree in Information Technology or a related field, or
• High school diploma with 3+ years technical experience
• Ability to travel between district buildings as needed; a valid driver's license and reliable transportation are required., * Experience supporting Google Workspace for Education
• Familiarity with Windows, macOS, ChromeOS, and iOS devices
• CompTIA A+ certification or equivalent experience
• Experience working in a school or educational environment

Skills and Abilities

• Strong problem-solving and troubleshooting skills
• Effective communication and customer service skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work both independently and as part of a team

Physical Requirements

• Ability to lift and move equipment up to 40 lbs
• Ability to bend, reach, and access equipment stored at various heights
• Comfortable working on ladders and at moderate heights for equipment installation and maintenance