Computer Technician I (Technology)

Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets. Providing support to Princeton ISD Students / Staff to solve technical problems., Computer Network - responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:

• Respond to helpdesk tickets
• Image and troubleshoot and Windows and Apple workstations
• Document processes used by Princeton ISD
• Help new users get oriented with the Princeton ISD network
• Perform all other duties assigned.
• Troubleshoot basic connectivity issues (wired / wireless)
• Perform maintenance on Classroom Audio / Visual devices

Other Duties

• Other duties as may be assigned by the Supervisor

Education/Certifications

• High School Diploma

Special Knowledge/Skills

• Excellent communication skills
• Strong commitment to customer service
• Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members.
• Working knowledge of Microsoft Office Applications
• Working knowledge of Windows Operating Systems
• Basic computer hardware troubleshooting and repair
• Entry level experience in the computer repair field
• Printer maintenance and troubleshooting, * Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times. Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC's and printers.