Support Analyst II, IT Service Desk
Role details
Job location
Tech stack
Job description
As an IT Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, as well as escalate and assist, in complex incidents and projects with advanced-level IT systems teams. We are looking for an energetic, outgoing, customer service-oriented Helpdesk specialist to provide technical support to users both efficiently and responsibly. You will be on Invenergy's IT front line solving end user technical challenges and providing support for all assigned technical areas for 2,700 employees in 40+ locations around the world. The goal is to make sure that customer service is maintained to the standards required while providing technical solutions to business problems., * Adhere to the company's values and behaviors.
- Actively monitor and manage the helpdesk request queue.
- Provide competent, service-oriented support to end users as primary point of contact for company helpdesk.
- Provide first level contact and convey resolutions to customer issues.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Provide PC, MS Windows and other client software installations.
- Provide networking and systems triage.
- Perform light administration tasks.
- Work with project, network, and system teams to ensure user-friendly solutions and services are delivered.
- Research problems and identifies trends.
- Escalate tickets to appropriate group as needed.
- Track, route and redirect issues to the correct resources.
- Plan and participate in appropriate management and training activities.
- Collaborate with organization counterparts and department team members.
- Perform other duties as assigned.
- Preserve and grow your knowledge of help desk procedures, products and services.
- Responsibilities may require shift schedule responsibilities between the hours of 7AM-6PM CST.
Requirements
- Facilitation and change management skills.
- Strong analytical skills.
- Strong organizational and planning skills.
- Works well both alone and in a team setting.
- Excellent written and verbal communication skills.
- Excellent customer service skills., * 2+ years of relevant experience in a helpdesk or related capacity.
- Knowledge of computing and computer systems, hardware, software, computer security systems, procedures, techniques and applications.
- Hands-on and remote helpdesk experience.
- Experience with Windows PCs AND Android and iOS mobile devices.
Preferred Qualifications
- Bachelor's Degree in an information technology related field.
- Certifications such as A+, MCP, or similar.
Benefits & conditions
$29.72 - $42.10 USD Hourly Bonus: 15%
The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Health Care 25 minutes ago Operating Room Registered Nurse Supplemental Health Care Chicago, Illinois $2,540.00 - $2,837.00 per year General Business about 1 hour ago Locator Badger Infrastructure Solutions Chicago, Illinois
