User Experience Strategist

Our Branch Design & Innovation team within the firm's Enterprise design function designs coherent, delightful, human-centered branch experiences that empowers Financial Advisors and Branch Teams to do their best work - so they can serve clients with confidence, efficiency, and trust, today and into the future. The team brings together expertise in design and UX strategy, research, prototyping, and UX production design - turning insight and strategy into impactful, executable solutions.

What You'll Do :

The User Experience Strategist directly influences and champions strategy through execution-oriented roles that UX plays in a portfolio of product and brand/content teams and ensures the

firm is creating useful, usable, and equitable experiences. This individual has deep knowledge of multiple UX disciplines, ensuring that the experiences being created for our users are cohesive,

connected and deliver against a larger, holistic product and brand/content picture and vision.

• Deeply understand the needs, pain points, behaviors, and emotions in the audience (i.e., investor, client, branch) journeys in the context of the digital and broader brand
• Ability to facilitate strategic UX methods and activities including design thinking, service design blueprinting, journey mapping, user flow mapping, and other UX and product definition methods.
• May lead multi-functional teams consisting of contractors and consultants, to determine appropriate experience architecture and desired outcomes across multiple user experiences
• Ensures that end users' experiences feel consistent across digital properties, products and portfolios and complement offline experiences.
• Collaborates and communicates across delivery teams in the product they representand across business stakeholders. Works closely with other UX Strategists to connect efforts across portfolios and products and brand/content ensuring that the experience that is being delivered across teams is coordinated and cohesive. Serves as an ambassador for important efforts and valuable research insights of interest toother teams.
• Collates feedback from research and design efforts across their aligned area into actionable, key, and larger themes that are shared widely and with impact, across product team, and to other teams and products.
• As appropriate, provides input on the definition, scope, and prioritization of UX tasks in collaboration with fellow UX and product team members, with special emphasis on overlap and connection with other efforts and direction.
• Facilitates the implementation of UX Chapter defined processes and best practices within the product team. Educates and is an ambassador for UX processes and value on team.
• Escalates issues and roadblocks to product and UX leadership.
• Assists with mentoring and facilitating onboarding for new UX team members within the product they support.
• Identify emerging trends and innovations in the discipline of user experience design and mentor others to ensure the firm's user experience design capabilities align with industry and client expectations.
• Effectively collaborates with Team Leads by providing input into alignment to team activities and strategies.
• Amplifies messages and advocates with all levels of leadership and team members for important communication items from leadership in both UX and their responsible area.
• Champions the value of UX with leadership and elevates and celebrates team success and contributions.
• Deeply understand firm's brand positioning and ensure brand is represented across all client and associate experiences - on or offline.
• Establish a close working relationship with strategy, messaging, and channel teams to ensure that look and feel of digital properties align to the firm's brand
• Lead the strategic design, architecture, and development of multiple, highly complex digital experiences for clients, investors and associates that support the firm's digital strategy and brand initiatives.
• Deeply understands the product(s) they represent and how that product(s), and its delivery relates to other products and efforts underway.
• Serve as a product design integrator by ensuring a positive user experience within a digital ecosystem consisting of homegrown applications and third-party vendor products and services.
• Collaborates closely with Product Managers and Product Owners to influence the direction of a product or experience and its associated roadmap.

• Bachelor's degree in Human Factors, Interactive Design, Graphic Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science preferred.
• Minimum of 10 years of experience directly related to user experience or digital products, including:
• Knowledge of emerging business models and digital product strategy in the financial services industry
• Must have expertise using multiple UX methods including user journey mapping, user research, information architecture, low-fidelity design, high-fidelity design, design systems, web accessibility, and front-end development.
• Must have expertise in planning and facilitation of design thinking methodologies.
• Experience with Agile methodologies.

What Could Set You Apart:

• Knowledge of financial services processes/fintech preferred

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.