IT Support Specialist

Beyond Technology is hiring a Level 1 Technician who operates both in the field and remotely supporting clients. This role is designed for someone who can handle hands-on installations while also managing basic support tickets, remote troubleshooting, and client communication.

This is a position requiring flexibility. Some days will be spent onsite repairing cable, installing equipment, and solving physical infrastructure issues. Other days will be in-office, handling tickets, assisting users, and supporting ongoing client environments.

This role requires ownership, initiative, and the ability to work without constant oversight., * Operate independently both in office and in the field

• Communicate clearly and professionally with clients

• Take full ownership of assigned tasks from start to finish

• Maintain organization, documentation, and follow-through

• Be adaptable switching between remote work and onsite work

• Show initiative without waiting for instructions, * Basic IT knowledge (workstations, networking fundamentals)

• Ability to troubleshoot common end-user issues independently

• Willingness to perform physical work (cabling, installs, climbing, lifting)

• Valid driver's license and reliable transportation

• Comfortable working in ceilings, attics, and job site environments

• Strong communication skills, * CompTIA A+ or similar certification

• Experience with structured cabling

• Familiarity with Ubiquiti, Fortinet, Cisco or similar networking equipment

• Prior MSP or client-facing IT experience

Beyond Technology is a white-glove IT and web services firm delivering highly customized MSP solutions alongside web design and marketing services. The team operates with high expectations, strong accountability, and a focus on executing work at a high level without shortcuts.