Jr/Sr Infrastructure Operations Engineer

The Infrastructure Operations Engineer will be working amongst fellow peers (over a dozen members ranging from L1 - L3 skillset) in a Global environment, while collaborating with other groups within IT. All to provide our user base (over 2,000+) the best possible work environment., The role consists of a person who will utilize their technical knowledge to work on complex issues comprehensively and escalated items from peers and projects in the pipeline. Along with reviewing our current processes, this role is a crucial source for finding enhancements beneficial to the community. The person in this role will provide leadership and guidance to and potentially supervise staff. We are looking for a Generalist - someone from a small company that touched a lot of technology, or someone who was pigeonholed at a larger company and is looking to be more general, would both be a good fit for this role. We are looking for both a Junior and Senior Infrastructure Operations Engineer., * Support of the user base.

• Work through and resolve items escalated by peers.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the community.
• Work closely with other groups (Desktop Support, Desktop Engineering, Access Support, Security, Ops, Infrastructure, Dev, etc...).
• Work on projects as needed.
• Provides in-depth individual and/or group instruction and training to staff on new or updated technologies.
• May supervise or provide functional direction to staff performing the same or similar type of work.
• Assist in monitoring managed service board.
• Participate in on-call rotation.
• Performs miscellaneous job-related duties as assigned.

• High School Diploma or GED
• Technical Diploma or higher education preferred but not required
• 7+ years of experience in the field or a related area
• Familiar and comfortable with a 1,000+ user community environment
• Expert knowledge of Windows Operating Systems
• Microsoft Active Directory (AD) on-prem and Azure environments
• O365 environments
• MDM/MAM software (MS Intune)
• Multi-factor Authentication (MS Authenticator)
• Security Endpoint Software
• (Windows Defender, MS BitLocker, LAPS preferred)
• Remote Access system (Citrix XenApp or Palo Alto Global Protect preferred)
• Scripting experience (MS PowerShell preferred)
• Collaborative Tools (Zoom, MS Teams, and/or Blue Jeans)
• Enterprise-class ticketing systems (ServiceNOW preferred)
• VMWare experience, * Keen attention to detail.
• Strong interpersonal communication skills and the ability to work effectively with a wide range of constituencies in diverse communities.
• Work both in a team environment and be a self-starter.
• Ability to research a wide range of computing issues as required.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Relies on experience and judgment to plan and accomplish goals.

Soft Skills:

• Thought Process: Able to understand technical concepts and develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve them.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills both in-person and on the phone. Effective listening and team orientation. Able to persuade, influence, and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Compensation: up to $70/hr on a 1099 or C2C, up to $60/hr on a W2