Network Administrator

• Provides frontline basic support (adds, moves and changes) for our networking environment which includes switches, routers and wi-fi, along with support of end users dependent upon those networking services.
• Participates in on-call after hours support and works with other engineers for work queue assignments.
• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Checks work queues often and updates completed requests
• Notifies customers of the status of tickets and project tasks.
• Performs written and oral status reporting on a regular basis as needed or as requested.
• Effectively communicates with network team, IT staff members, vendors and customers.
• Documents network infrastructure changes in JIRA and notifies appropriate staff.
• Collaborates with Network Team to plan emergency changes.
• Follows network diagrams and support documentation; updates documents under the direction and approval of level II or III engineers.
• Removes retired or decommissioned hardware following established processes.
• Sanitizes (wipes) all decommissioned network hardware.
• Labels equipment per standards.
• Notifies Network team if PAR levels are low or high; communicates purchasing needs; prepares (organizes, labels, stocks, unboxes, etc.) inventory for projects and deployment.
• Addresses basic network problems.
• Assists with network software updates as requested.
• Reports issues to vendors (Cisco and others) as needed.
• Performs project related networking tasks for network initiatives.
• May be assigned to run small network initiative with oversight.
• Notifies network team of any issues that could relate to negative customer satisfaction, network instability, or degraded performance.
• Responsible for installing (rack and stack) network equipment based on templates and standards.
• Provides basic network support (IP assignments, port and VLAN assignments, IDF cable patching and cleanup).
• Performs network work at the access layer.
• Installs and deinstalls IDF UPS's; installs replacement batteries
• Installs Wireless Access Points under direction of level II / III engineers with cabling vendor.
• May help with basic VoIP duties alongside Telecommunications team members.
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors

• Ability to create thorough technical documentation
• Knowledge of Cisco CLI for device management
• Ability to create, edit and troubleshoot network devices (VoIP phones, fax machines, etc.) in a Cisco Environment:
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Written and verbal communication skills

Education:

• Required: Associate's degree in Information Technology or an additional two (2) years of applicable experience in lieu of associate's degree
• Preferred: Bachelor's degree

Licensure/Certification:

• Required: Network +, Security + or equivalent certification
• Preferred: Cisco Certified Network Administrator (CCNA) Routing & Switching or equivalent certification

Experience:

• Required: Two (2) years of Information Technology experience