Technical Support Engineer (AI) | SF | $180k-$220k + Equity

They're hiring a Technical Support Engineer who'll primarily be the point of contact and often the escalation owner for production issues across Kubernetes-based deployments, Docker environments and cloud/on-prem/hybrid infrastructure for high-value enterprise customers.

Day to day you'll own and resolve high-severity customer incidents, troubleshoot with customers, and surface recurring issues and insights directly to the engineering team. You'll be a trusted team member, have real ownership and close proximity to the product from day one.

We're interested in individuals with experience as a Support Engineer, Technical Support Engineer, Customer Engineer or Cloud Support Engineer at an AI, SaaS or cloud-native company. You'll have solid hands-on experience with Kubernetes, Docker and Linux in production environments, and a strong track record of managing high-severity incidents for enterprise customers - from first response through to resolution., * 2+ years in a technical support, customer engineering or cloud support role at a SaaS or cloud-native company

• Kubernetes, Docker and Linux
• Experience supporting enterprise customers through high-severity, production-impacting issues
• Willingness to take on on-call support rotations
• Degree in Computer Science, Computer Engineering or a closely related technical field
• Genuine interest in AI and large language models

Software Recruitment Solutions is partnered with one of the fastest-growing AI companies in the world. They build AI-powered tools trusted by thousands of enterprise development teams globally from high-growth startups to Fortune 500 companies., $180K-$220K base + competitive equity. On-site in San Francisco, visa sponsorship and relocation assistance available. This is a rare opportunity to join one of the fastest-moving AI companies in the world and play a pivotal role in their continued success. If this sounds like the type of challenge you're after, we'd love to hear from you.