ServiceDesk Support
Here Technologies
Florham Park, United States of America
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Florham Park, United States of America
Tech stack
Microsoft Windows
Artificial Intelligence
Applicant Tracking Systems
Information Systems
Human Resources Information System (HRIS)
Power BI
Tableau
Office365
Large Language Models
Prompt Engineering
Virtual Agents
GPT
Requirements
Required:
- 3+ years in an IT service desk, helpdesk, or end-user support role.
- Demonstrated hands-on experience with Microsoft 365 Copilot or similar AI assistant platforms.
- Strong verbal and written communication skills; able to explain technical concepts clearly to non-technical audiences.
- Experience designing or delivering end-user training programs.
- Comfort working with usage/analytics data and creating summary reports for leadership.
- Genuine curiosity about AI tools and a track record of self-directed learning in this space.
Preferred:
- Experience with Claude, ChatGPT Enterprise, or similar large language model (LLM) platforms.
- Familiarity with adoption methodologies including Prosci ADKAR and the Microsoft 365 Adoption Framework.
- Experience supporting or enabling AI use cases in Sales (CRM), Finance (FP&A), or HR (ATS/HRIS) functions.
- Prompt engineering knowledge or certification.
- Proficiency with Power BI, Tableau, or similar tools for building adoption dashboards.
- Bachelor s degree in information systems, Business, Communications, or a related field or equivalent practical experience.
