Product Director, AI Transformation-Payments-Executive Director

• Design the future-state operating model for the AI era, including role/task decomposition, decision rights, handoffs, and control points.
• Scale AI from use cases to enterprise capability by partnering with operations, product, engineering on reusable building blocks (APIs, services, prompt/agent patterns, playbooks, evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement.
• Identify and prioritize high-impact client "moments of truth" (e.g., onboarding, integration/support, funding/settlement visibility, disputes/chargebacks, servicing, exceptions) for redesign.
• Diagnose client pain points using data and frontline insights and deliver AI-enabled workflow redesigns that eliminate root causes, improve client experience, reduce cycle time, and increase quality.
• Partner with functional leaders to reconfigure roles and teams as work shifts from manual execution to AI-assisted/AI-orchestrated workflows, adding capabilities like AI product ownership, AI ops, model governance, and human-in-the-loop review.
• Drive adoption and responsible AI by design with measurable value: change leadership (comms, training, incentives, manager enablement, communities of practice), talent upskilling pathways, embedded security/data protection/model risk/testing & guardrails, plus KPI dashboards and executive storytelling for trade-offs, progress, and realized outcomes
• Lead enterprise transformation via a multi-year "Change Book" across people, process, tech, data, controls, and talent
• Change Management while driving adoption through change leadership (comms, training, incentives, manager enablement, communities of practice) and talent mobilization (skill needs, upskilling pathways, "day-in-the-life" workflow enablement).

• 10+ years of relevant experience across technology, product, strategy/consulting, and/or transformation leadership in a large, complex enterprise environment, with demonstrated outcomes.
• Proven track record leading enterprise-scale transformation programs involving multiple stakeholders and measurable performance improvements.
• Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment * production * operations), including evaluation and governance needs.
• Demonstrated ability to define and operationalize metrics/KPIs and communicate performance via dashboards and executive updates.
• Exceptional executive communication and stakeholder management; ability to align leaders and drive decisions.
• Exceptional change management skills that allow large can complex organizations to absorb change, adapt and deliver on vision.
• Strong cross-functional leadership and collaboration skills across product, data, engineering, and architecture teams.
• Systems-thinking and organizational structure mindset: able to map and optimize across people, process, data, technology, and controls.

Preferred qualifications, capabilities, and skills

• Banking / payments domain experience (client journeys, servicing operations, disputes, risk, settlement, onboarding).
• Experience building reusable AI platforms/services and scaling them across multiple teams.
• Background in large-scale platform engineering, distributed systems, or ML engineering/LLMOps (to partner credibly with architecture and engineering).
• Experience operating in rigorous governance, risk, and control environments

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.