Service Desk Technician

22nd Century Technologies, Inc.

Norfolk, United States of America

3 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Norfolk, United States of America

Microsoft Access

Microsoft Word

Java

Microsoft Excel

Microsoft Windows

Microsoft Active Directory

Microsoft Outlook

Multi-Factor Authentication

Hard Disk Drives

Web Browsers

Virtual Private Networks (VPN)

Microsoft Office

Microsoft Visio

Citrix Systems

Microsoft PowerPoint

Hardware Infrastructure

1+ years of service desk lead experience.
5 years min of service desk experience
experience working within an Active Directory environment
experience in troubleshooting issues with Windows 7 and 10 operating system
experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
Experience with hardware components such as hard drives, power supplies, and motherboards.
Excellent oral and written communication skills.
Excellent phone etiquette.
Strong technical aptitude including excellent troubleshooting skills.
Ability to work with users that have limited technical knowledge.
Ability to instruct users utilizing verbal communication.
Ability to work in a fast-paced, dynamic environment.
Ability to interface with all levels of management.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently or in a team setting.